Returns & Exchanges
We will gladly accept returns of ALL unused items within 14 days of delivery. If an item doesn't work out for you, we would be happy to offer you a full refund/exchange once your item has been returned! Returned items must be postmarked within 20 days of the customer receiving the order.
Items must be unused, unworn and unwashed. Items that do not meet these criteria are non-returnable and will be denied.
We recommend using registered mail as we cannot be held liable for any lost items in the post. Please expect refunds to be processed within 3 days of receiving the item, but may take up to 14 days to appear on your statement.
Please note: our goal is to put a smile on your face! If for some reason your items arrived damaged, or less than the best quality, please reach out to us. We are here to help!
If you are wanting to exchange your items, please contact us at firstname.lastname@example.org
Write us a note on your packing slip stating what you would like instead. For further questions please contact us at email@example.com
Please Note: All postage costs for returns must be covered by the customer. If you have received a faulty/defective item, please contact us with subject line: Faulty Item to firstname.lastname@example.org
Shipping + International Orders:
We ship USPS, FEDEX and UPS
Most orders will ship out within the next 3 days of ordering, unless your order contains one of our handmade items which will ship in 7-14 days. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, surroundingsmarket.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Please choose a secure shipping address, and follow the tracking number to ensure it is safely received during delivery. We are not responsible for lost or stolen packages. No exceptions. In case of a lost or stolen package, please contact your local post office with your tracking number. They will be able to give you exact information regarding whether or not your package was delivered to the correct address. If nothing turns up, we recommend filing a police report.
You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
All U.S orders = $5-10 & Free Economy Shipping on orders over $75
International Orders = $8 to $30
All international orders are shipping First Class Mail International through United States Postal Service (USPS)
If you do not see your country listed for international shipping, email us at email@example.com to inquire about availability.
Please be aware that with international orders you may be liable for import and/or custom duties on your order. You will be responsible for paying these duties to release your order from customs upon arrival. These are not Collect On Duty (COD) charges, they are taxes and duties charged in your country and are not related to Surroundings Market specifically. All taxes and duties charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Surroundings Market for any reason.
Prices of goods and services and delivery and other charges displayed on the Surroundings Market site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing. However, we hope that everything on our site is accurate, complete, reliable, current and error free.
All orders will be processed within two days and shipped within 7 days maximum.
Surroundings Market is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. We will never share your personal information and we do not store or keep your payment info.
LIMITATION OF LIABILITY
Surroundings Market SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF Surroundings Market HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Any other questions feel free to send us an email!