DUE TO THE COVID-19 PANDEMIC AND IT'S IMPACT ON CARRIERS, WE ARE CURRENTLY UNABLE TO GUARANTEE SHIPPING TIMES.

Frequently Asked Questions

General Questions

Where are you located?

We are a small family business based out of Salt Lake City, Utah.  All of our products ship from our warehouse in Salt Lake City.

What shipping carriers do you use?

We use USPS, FEDEX and UPS.

Where are your products manufactured?

We currently offer a few products made by us here in the USA.  They are marked on our site.   

The rest are currently being made in China.  We are very selective with the manufacturers that we work with.  Importing is currently the only way that small business owners like us, can create our dream products, without going into thousands of dollars in debt with equipment or manufacturing.  

That being said, we would love to find a reasonable and quality U.S. manufacturer.  So if you know of a great company, send their info our way!

Help!  The product I want is OUT OF STOCK. 

We apologize for the inconvenience!  We are working like crazy to get every serving item back in stock for you and still provide a beautiful product that you will love. 

Check the dates on the actual product pages for when we estimate that they will be in stock. 
Make sure to select the "Notify Me When Available"  Button on the product page to be notified by email when your product is available.
Will you still offer my product in <Insert Color here> and will it match my other purchases?
The products that we currently will be restocking and matching in our "Classy"  Line are:  Distressed White, Brown with Whitewash & Matte Black.  We are working to make sure that these colors always match and coordinate with each other.  Although, there is some small variations between batches and variations in the wood.  
Do you sell your products Wholesale?
Yes, just not currently.  We are working with new suppliers and are refining our designs.  We order smaller quantities to make sure that the products we are bringing to our customers are the best possible.  We hope to be able to increase our orders and offer wholesale again Fall of 2021.  Thank you for your patience with us!
Do you work with Influencers?
Absolutely!  We have an affiliate program here... https://www.surroundingsmarket.com/pages/register-affiliate-account We offer 10% of all sales purchased by customers through your link.  Please contact us via email at hello@surroundingsmarket.com to have your account approved.  Thank you!

Order Questions

 Help!  I didn't receive my confirmation email.

Occasionally, our emails will go to your email's spam or junk folder.  If you still don't see it, reach out to us and we can verify your email address and we will update it for you.

Help!  My product arrived damaged.

 Please send us a picture of your damaged product and we will replace it.  Please reach out with any other product issues.  We are here to help!  hello@surroundingsmarket.com

When will my order ship?

Most orders will ship out within the next 2-5 days of ordering, unless your order contains one of our handmade items which will ship in 7-14 days. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays.

Where is my order?

Please check your email for shipping updates from us and contact the shipping carrier if you have questions about it's delivery.  Please feel free to reach out to us at hello@surroundingsmarket.com if you need additional help.