Frequently Asked Questions
Where are you located?
We are a small family business based out of Salt Lake City, Utah. All of our products ship from our warehouse in Salt Lake City.
What shipping carriers do you use?
We use USPS, FEDEX and UPS.
Where are your products manufactured?
We currently offer a few products made by us here in the USA. They are marked on our site.
The rest are currently being made in China. We are very selective with the manufacturers that we work with. Importing is currently the only way that small business owners like us, can create our dream products, without going into thousands of dollars in debt with equipment or manufacturing.
That being said, we would love to find a reasonable and quality U.S. manufacturer. So if you know of a great company, send their info our way!
Help! The product I want is OUT OF STOCK.
We apologize for the inconvenience! We are working like crazy to get every serving item back in stock for you and still provide a beautiful product that you will love.
Help! I didn't receive my confirmation email.
Occasionally, our emails will go to your email's spam or junk folder. If you still don't see it, reach out to us and we can verify your email address and we will update it for you.
Please send us a picture of your damaged product and we will replace it. Please reach out with any other product issues. We are here to help! email@example.com
When will my order ship?
Most orders will ship out within the next 2-5 days of ordering, unless your order contains one of our handmade items which will ship in 7-14 days. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays.
Where is my order?
Please check your email for shipping updates from us and contact the shipping carrier if you have questions about it's delivery. Please feel free to reach out to us at firstname.lastname@example.org if you need additional help.