Frequently Asked Questions
Where are you located?
We are a small family business based out of Salt Lake City, Utah. All of our products ship from our warehouse in Salt Lake City.
What shipping carriers do you use?
We use USPS, FEDEX and UPS.
Where are your products manufactured?
We currently offer a few products made by us here in the USA. They are marked on our site.
We take pride in ensuring that every product is crafted with care and attention to detail. That's why we assemble and paint each piece in our Utah-based woodshop, so that every product is of the highest quality and crafted with the same care we would give to a beloved family member.
While some of our products are currently manufactured in China, soon to be India, we take every opportunity to add our personal touch.
Help! The product I want is OUT OF STOCK.
We apologize for the inconvenience! We are working like crazy to get every serving item back in stock for you and still provide a beautiful product that you will love.
Help! I didn't receive my confirmation email.
Occasionally, our emails will go to your email's spam or junk folder. If you still don't see it, reach out to us and we can verify your email address and we will update it for you.
Please send us a picture of your damaged product and we will replace it. Please reach out with any other product issues. We are here to help! firstname.lastname@example.org
When will my order ship?
Most orders will ship out within the next 2-5 days of ordering, unless your order contains one of our handmade items which will ship in 7-14 days. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays.
Where is my order?
Please check your email for shipping updates from us and contact the shipping carrier if you have questions about it's delivery. Please feel free to reach out to us at email@example.com if you need additional help.